One of the most common questions we get asked is about the difference between hosted and managed security services. Many people use the terms interchangeably, but they actually refer to two very different things. When...Read More
When it comes to commercial fire and life safety and security, a lot of emphasis is placed on selecting the right system or technology. While that’s definitely an important aspect of selecting a security integrator, there’s one thing that often gets overlooked––servicing your commercial security system.
Once your system is installed, your work isn’t finished. Great equipment only matters if you’ve got a security service team that can repair it quickly and effectively.
When you don’t have a responsive and dedicated security service team, you could be left with frustrating and lengthy system outages that could put your people and your business at risk. Unfortunately, this is something that many companies don’t realize until they’ve had a bad experience.
At ACT, our goal is to ensure that your system works all the time, and when it doesn’t, to get it fixed as quickly, efficiently and as cost effectively as possible. And while any service company would say that, we are different in how we approach our service business.
Here’s what differentiates our security service team
1. Speedy, responsive service.
When you have an issue with your intrusion alarm, access control or fire and life safety system, you want to get it resolved quickly. That’s why we make it our mission to have a technician on-site within 72 hours of your service request. And if possible, we’ll fix the issue remotely so you can get back up and running even faster.
And because outages don’t just happen during business hours, our service team offers support 24 hours a day, seven days a week. That means if you have a problem at 2 a.m., our service team is available to take your call.
That level of speed and responsiveness is something most of our clients have never received before. And you will get that level of service whether you are a large corporation or a small, family-owned business.
2. Robust, dedicated service department.
One reason we can respond so quickly to service requests is because we have a large, fully staffed service team. In fact, we have one of the largest security service departments in Nashville with a full-time staff of three managers and 17 technicians.
Our service team is completely dedicated to responding to service requests and providing support to our clients, which is not how most security companies handle service. Most of our competitors do not have a dedicated service department. And if they do, they may only have a couple of technicians, who also handle installations.
The problem with this approach is that installations are very different from service and repair work. Their techs may know how to install a system, but don’t have our expertise when it comes to continuing service and repair.
At ACT, you can trust our technicians have deep knowledge in security system repair, which means your issue will be fixed right the first time.
3. Highly specialized security service team.
Because we have such a deep bench in our service department, our technicians are able to specialize in specific security systems.
Our service managers each head up a discipline––security, fire and life safety and government service contracts. For us, it makes the most sense to have our technicians digging deep into our systems so they can offer the most in-depth help to our customers.
4. Online service portal for easy ticket monitoring.
We are one of the security companies in Nashville to give you easy online access to log and track service tickets.
In addition to logging a service request, our online portal allows you to see status updates, service notes and recommendations as we work on your system. Plus, our portal makes it easy to see what we’ve done and how much you’ve paid. You can track everything from your desktop or phone and know exactly what’s going on with your system maintenance, anytime.
5. Save money and hassle with service agreements.
Our security service agreements save you time and money. With a service agreement, you aren’t paying each time we have to make a service call. If you need routine service on your system, this approach will typically save you money.
Plus, you don’t have to worry about whether you have the most up-to-date software because we handle that as part of our agreement. Not to mention, this approach gives you a predictable annual budget for service, which is something that will make your finance department happy.
Why Choose ACT for Your Commercial Security Service Team?
Our mission is to be your one-stop-shop when it comes to commercial fire and life safety and security––we want to to help you determine what’s the right system for you, install it, service it and, when the time comes, help you upgrade or replace your system and start the cycle again.
That’s not true for a lot of companies. They are eager to sell you an expensive system and move on to the next client. What makes ACT different is that we truly care about service. We want to be your partner who makes sure your system is always working as it should be.
We are the best choice for your commercial fire and life safety and security installation and service. We want to be your security partner for life.
Contact us today so we can start building our relationship.